Terms & Conditions

1. About These Terms

These Terms & Conditions form part of the rules governing your use of HaoShang and purchases made through the website.

Additional policies, including the Privacy Policy, Shipping Policy, Return & Refund Policy, Warranty and Customization Policy, may also apply.

2. Store Operator

HaoShang is operated by:

义乌市浩上电子商务商行（个体工商户）

Customer-facing website: haoshanggorras.com

3. Website Use

You may use the website for lawful personal shopping and other legitimate purposes.

You should not use the website in a way that damages, disrupts or interferes with the website, payment systems, customer accounts or other users.

4. Product Information

We aim to present products accurately, including product images, descriptions, available options and size information.

However, minor differences can occur due to:

• Screen and device color settings.
• Photography lighting.
• Fabric behavior.
• Manual measurements.
• Manufacturing tolerances.
• Production batches.

Customers should review the individual product page before ordering.

5. Product Availability

Displaying a product on the website does not guarantee unlimited or permanent availability.

Inventory can change and an item may become unavailable after an order is submitted.

If an item cannot be fulfilled, HaoShang may contact the customer to explain available options or cancel and refund the affected item.

6. Prices

Product prices are displayed on the website in the currency shown to the customer.

Depending on the order, additional charges such as shipping, taxes, import charges or other applicable costs may be displayed or handled separately.

7. Pricing and Technical Errors

Although we aim to maintain accurate information, a pricing, technical or display error may occasionally occur.

If an obvious error affects an order before fulfillment, HaoShang may contact the customer to correct the issue, request confirmation or cancel the affected transaction where legally permitted.

8. Placing an Order

To place an order, select the product and available options, add the item to your cart, provide the required checkout information and complete an available payment method.

You are responsible for reviewing your order before submission, including:

• Product.
• Size.
• Color.
• Quantity.
• Customization where applicable.
• Billing information.
• Shipping address.

9. Order Acceptance

Submitting an order does not automatically guarantee final acceptance.

An order may require review for reasons including:

• Payment authorization.
• Inventory availability.
• Shipping availability.
• Address verification.
• Fraud-prevention review.
• Pricing or technical errors.

10. Payment

The payment methods available for an order are displayed during checkout.

Payment services may be provided by independent third-party providers. Their services may be subject to their own terms and privacy practices.

11. Payment Review

In some circumstances, a transaction may remain pending or require additional verification before fulfillment begins.

HaoShang may delay fulfillment where reasonably necessary to review suspicious or inconsistent transaction information.

12. Fraud Prevention

Orders may be reviewed for potential unauthorized use, fraudulent activity or security concerns.

Where appropriate and legally permitted, an order may be declined or cancelled if a transaction cannot reasonably be verified.

13. Order Changes

If you need to change an order, contact us as soon as possible.

Changes cannot be guaranteed after:

• Fulfillment has begun.
• Customization has started.
• A shipping label has been created.
• The parcel has been handed to the carrier.

14. Order Cancellation

Cancellation requests should be submitted as quickly as possible.

An order that has already been shipped may need to follow the Return & Refund Policy after delivery instead of being cancelled.

15. Shipping

Shipping and delivery are governed by the HaoShang Shipping Policy.

Delivery dates are generally estimates because carrier operations, customs and other external conditions may affect transit time.

16. Customs and Import Charges

International orders may be subject to import duties, taxes or fees depending on destination.

Unless expressly collected during checkout, such charges may be payable by the recipient.

17. Returns and Refunds

Return eligibility and refund handling are governed by the Return & Refund Policy.

Customers should contact HaoShang before sending any return.

18. Customized Products

Customized, personalized or made-to-order products may be subject to additional conditions.

Once customization or production begins, ordinary cancellation or change-of-mind return rights may be limited where legally permitted.

19. Product Care

Customers should follow garment care labels and any additional product-specific instructions.

Damage caused by inappropriate washing, drying, ironing, chemical treatment or misuse may not qualify as a product defect.

20. Customer Accounts

Where customer accounts are offered, customers are responsible for protecting their account credentials.

You should:

• Use a unique password.
• Keep login credentials private.
• Sign out from shared devices.
• Contact us if unauthorized activity is suspected.

21. Prohibited Activity

You may not use HaoShang for unlawful or abusive purposes, including:

• Fraudulent orders.
• Unauthorized payment use.
• Attempting to bypass website security.
• Interfering with website availability.
• Submitting malicious code.
• Impersonating another person.
• Providing deliberately false transaction information.
• Using automated systems in a way that materially disrupts the store.

22. Intellectual Property

Branding, text, graphics, layouts, product presentation and other protected materials on the website may be owned by or licensed to HaoShang or its suppliers.

Website access does not transfer intellectual-property ownership to the customer.

23. Customer-Submitted Content

If you submit artwork, logos, text, photographs or other material for customization, you are responsible for ensuring that you have the necessary right to use that material.

24. External Services and Links

The website may connect to payment processors, carriers or other third-party services.

Independent third parties may operate under separate terms and policies.

25. Website Availability

We aim to keep the website available and functional, but uninterrupted access cannot be guaranteed.

Maintenance, technical faults, security events or third-party service outages may temporarily affect availability.

26. Limitation and Mandatory Rights

Nothing in these terms is intended to exclude liability, rights or remedies that cannot legally be excluded.

Any limitation or disclaimer in these terms operates only to the extent permitted by applicable law.

27. Events Outside Reasonable Control

HaoShang may be affected by circumstances outside reasonable control, including severe weather, carrier interruption, customs restrictions, natural disasters, network outages or other significant disruptions.

28. Changes to These Terms

These Terms & Conditions may be updated when business operations, website functionality or applicable requirements change.

29. Contact

Questions regarding these terms may be directed to:

Email: 370013081@qq.com
Telephone: +86 130 4579 7933