Privacy Policy

1. Information We May Collect

The information collected depends on how you use HaoShang. You may provide some information directly, while other information may be generated automatically by the website, ecommerce software or service providers.

Identity and contact information

This may include your name, email address, telephone number, billing address, shipping address and other contact details that you enter when creating an account, placing an order or contacting us.

Order information

When you place an order, we may process information including:

• Order number.
• Products ordered.
• Product variations.
• Quantity.
• Order value.
• Discounts where applicable.
• Shipping information.
• Order status.
• Return or refund information.

Account information

If customer accounts are enabled, information associated with your account may include account identifiers, contact details, saved addresses, order history and other customer preferences supported by the website.

Communications

We may retain communications relating to product questions, customer-service requests, order enquiries, complaints, return requests, warranty matters or other support interactions.

Technical and usage information

Depending on the website configuration, information may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Referring page or website.
• Pages visited.
• Session information.
• Website logs.
• Cookie or similar technology identifiers.

2. How We May Use Information

Information may be used for legitimate store operations including:

• Providing the website and shopping functionality.
• Processing orders.
• Confirming payment status.
• Preparing and dispatching shipments.
• Providing order tracking where available.
• Managing returns and refunds.
• Providing customer support.
• Maintaining customer accounts.
• Preventing fraud and misuse.
• Protecting website security.
• Improving website functionality.
• Maintaining business and accounting records.
• Meeting legal or regulatory obligations.

3. Orders, Checkout and Customer Accounts

The store may use ecommerce software such as WooCommerce or related systems to operate product pages, customer accounts, shopping carts, checkout and order administration.

Information entered during checkout may be associated with an order so that the transaction can be processed, shipped and supported after purchase.

If you create an account, information may remain associated with that account until it is deleted, anonymized or otherwise handled according to applicable requirements and operational needs.

4. Payment Information

Payment processing may be performed by independent payment providers. Depending on the payment method, HaoShang may receive limited information such as:

• Payment status.
• Transaction identifier.
• Payment-provider reference.
• Amount and currency.
• Limited payer or transaction information.

5. Cookies and Similar Technologies

HaoShang may use cookies or similar technologies to support essential website functionality.

Depending on the tools enabled on the website, cookies may be used for:

• Shopping cart functionality.
• Checkout sessions.
• Customer login sessions.
• Security and fraud prevention.
• Remembering website preferences.
• Website performance.
• Analytics where enabled.
• Marketing features where enabled and permitted.

Your browser may allow you to block or remove cookies. However, disabling cookies required for ecommerce functionality may prevent shopping cart, account or checkout features from working correctly.

6. Sharing Information With Service Providers

Personal information may be shared with service providers where reasonably necessary to operate the store.

Depending on actual store configuration, these may include:

• Website hosting providers.
• Ecommerce software providers.
• Payment processors.
• Shipping carriers.
• Fulfillment providers.
• Fraud-prevention services.
• Email providers.
• Analytics providers.
• Technical-support providers.
• Accounting or professional advisers.

These parties may process information according to the service they provide and, where applicable, their own privacy terms and contractual obligations.

7. Marketing Communications

If HaoShang offers promotional emails or similar marketing, such communications should be sent according to applicable requirements and available customer choices.

Service-related messages concerning an order, payment, shipment, return or account may still be sent where necessary to provide the requested service.

8. Fraud Prevention and Security

Information may be processed to help identify suspicious transactions, fraudulent activity, misuse, unauthorized account access or other security risks.

In some cases, an order may require additional review before fulfillment when payment, identity, address or transaction information appears unusual.

9. Legal and Compliance Uses

Information may be retained or disclosed where reasonably necessary to:

• Comply with applicable legal obligations.
• Respond to valid legal requests.
• Maintain tax or accounting records.
• Establish or defend legal rights.
• Protect customers, the store or service providers.

10. Data Retention

Different types of information may be retained for different periods depending on the purpose for which the information is needed.

For example, transaction records may need to be retained for accounting, tax, fraud-prevention or legal purposes even after an order has been completed.

Information that is no longer reasonably needed may be deleted, anonymized or otherwise handled according to applicable requirements and available systems.

11. Security

HaoShang aims to use reasonable administrative and technical safeguards appropriate to the information and systems involved.

However, no online system, transmission method or electronic storage process can be guaranteed to be completely secure.

12. International Processing

Ecommerce websites often involve service providers, carriers, payment providers and technical infrastructure located in different countries.

As a result, personal information may be processed outside the country where the customer lives, subject to applicable legal requirements.

13. Your Privacy Rights

Depending on your location and applicable privacy law, you may have rights relating to certain personal information.

These may include rights to request:

• Access to certain personal information.
• Correction of inaccurate information.
• Deletion in qualifying circumstances.
• Restriction of certain processing.
• Objection to certain processing.
• Withdrawal of consent where processing relies on consent.

Rights can be subject to legal exceptions, verification requirements and record-retention obligations.

14. Children's Privacy

HaoShang is not intended to knowingly collect personal information from children in circumstances where parental authorization would be legally required.

If you believe personal information involving a child has been provided inappropriately, contact us so the matter can be reviewed.

15. External Links

Our website may contain links to third-party websites or services. HaoShang does not control the privacy practices of independent third-party websites.

Customers should review the privacy information provided by those services when leaving HaoShang.

16. Changes to This Privacy Policy

We may update this policy when store operations, technology, service providers or applicable requirements change.

The version displayed on this page represents the policy currently published by HaoShang.

17. Privacy Contact

Privacy-related requests can be directed to HaoShang using the information below.