Everyday clothing for women & men
HaoShang Customer Care
Contact Us
Whether you need help choosing a size, understanding a product, checking an order, reviewing a delivery issue or requesting after-sales support, the HaoShang customer service team is here to help you find the information you need.
We're here to help
Before contacting us, please check the product page, Size Guide, Shipping Policy, Return & Refund Policy and FAQs. Many common questions can be answered immediately using those resources.
If you still need assistance, contact us using the details below. For questions about an existing order, including your order number allows us to locate the correct transaction more quickly.
What can we help you with?
01
Product Questions
Ask about product materials, colors, available options, intended fit, product measurements or general product information.
02
Size & Fit
If you are unsure which size to choose, send us the product name or URL together with the sizing information you need help with.
03
Order Support
Contact us about order confirmation, order status, address corrections, cancellation requests or other order-related matters.
04
After-Sales Service
We can help review delivery issues, damaged or incorrect items, returns, refunds and warranty-related questions.
For order enquiries
To help us review your order efficiently, please provide as much relevant information as possible.
- Your HaoShang order number.
- The email address used during checkout.
- The name of the product involved.
- A short explanation of the question or problem.
- Photos if the product appears damaged, incorrect or defective.
- Tracking information if your enquiry concerns delivery.
For product enquiries
If your question relates to a product you have not yet ordered, including the product URL helps us identify the exact item.
- Product name or product-page link.
- Color or variation you are considering.
- Your sizing question.
- Specific measurement you need.
- Any customization option involved.
Returns and product problems
If you received an incorrect, damaged or potentially defective product, please do not dispose of the item or original packaging until the issue has been reviewed.
Clear photographs of the item, shipping packaging, labels and the affected area may help us assess the situation and determine the appropriate next step.
Important: Please contact HaoShang before returning
any product. Do not automatically send a return to the registered
business address. The authorized return location and instructions
may be different and will be provided after your return request
has been reviewed.
Business Information
HaoShang is operated by the following registered business:
Website Brand
HaoShang
Website
haoshanggorras.com
Store Operator
义乌市浩上电子商务商行（个体工商户）
Business Type
Individual Business
Email
370013081@qq.com
Telephone
+86 130 4579 7933
Registered Address
浙江省金华市义乌市福田街道诚信一区25幢3号205室
Address in English
Room 205, No. 3, Building 25,
Chengxin 1st District, Futian Subdistrict,
Yiwu, Jinhua, Zhejiang, China
Customer communication and security
For your security, please do not send full debit or credit card numbers, passwords, one-time passwords, payment security codes or other unnecessary sensitive information through email.
If additional information is required to verify or investigate an order, we will explain what information is reasonably needed.
Payment processing may be handled by third-party payment providers, and sensitive payment credentials are generally managed through those providers rather than by ordinary customer-service email.
Still need assistance?
Contact HaoShang and include your order number when applicable.