Frequently Asked Questions

HaoShang is focused on women's and men's clothing intended for everyday wear. Depending on current inventory, our assortment may include T-shirts, shirts, tops, knitwear, sweaters, dresses, trousers, jeans, jackets, outerwear and other apparel. The products available at any particular time are those displayed on the live website.

Please review the product page carefully. Product pages may contain images, descriptions, pricing, available colors or variations, size information and other relevant details. If something important is unclear, contact our customer support team before ordering and include the product URL.

Yes. Screen brightness, color calibration, device settings, photography lighting and surrounding light can all affect how colors appear. We aim to represent products accurately, but minor differences between a digital image and the physical product can occur.

Small measurement differences can occur because garments are made from fabric and may be measured manually. Product-specific measurements and the intended fit should be reviewed before ordering.

Select a product, choose the available options such as size or color, add the item to your shopping cart and proceed to checkout. Review your contact, billing and delivery details carefully before submitting payment.

After successful checkout, the website normally displays an order confirmation and may send an order email. If you are unsure whether an order completed successfully, check your account and payment status or contact us before placing a duplicate order.

Contact us as quickly as possible. Changes may be possible before processing begins, but we cannot guarantee changes once the order has entered fulfillment, customization or shipment.

Cancellation requests should be submitted as soon as possible. If fulfillment or customization has already started, cancellation may no longer be possible. Shipped orders may instead need to follow the applicable return procedure.

Standard in-stock orders are generally targeted for processing within approximately 1–3 business days. Actual processing can take longer during busy periods, payment review, inventory exceptions or where customization is required.

Delivery depends on destination, shipping method, carrier operations, customs and local delivery conditions. Delivery dates provided by the website or carrier should generally be treated as estimates unless explicitly identified as guaranteed.

When tracking is available, a tracking number or tracking link will normally be provided after shipment. It can take some time after dispatch before the carrier records its first tracking scan.

A temporary gap in tracking does not always mean the parcel is lost. International parcels may move between carrier networks before the next scan appears. If tracking remains unchanged for an extended period, contact us with your order number.

International shipments may be subject to import duties, taxes, customs processing fees or brokerage charges depending on destination. Unless such charges are expressly collected during checkout, they may be payable by the recipient.

No. Customization is only available where a product page or written arrangement specifically indicates that a customization option is offered.

Contact us immediately. Once artwork has been approved, materials prepared or production started, cancellation or changes may no longer be possible.

Customized or personalized products are generally not eligible for change-of-mind returns once production has started. This does not remove applicable rights if a customized item is defective, damaged or materially different from the approved customization.