Shipping Policy

1. Order processing

Standard in-stock orders are generally targeted for processing within approximately 1–3 business days after the order is successfully received and payment is confirmed.

Processing includes activities such as payment verification, order review, inventory confirmation, picking, packing and preparing the parcel for carrier collection.

Processing time is separate from shipping transit time. The delivery period begins after the parcel has been handed to the shipping carrier.

2. Situations that may extend processing time

Processing may take longer in circumstances including:

• Payment or fraud-prevention review.
• Incomplete or unusual shipping information.
• Inventory discrepancies.
• Customized-product production.
• Peak shopping periods.
• Public holidays.
• Large or unusually complex orders.

3. Shipping methods

Shipping methods available for a particular order are displayed during checkout where supported.

Shipping availability and cost can depend on the delivery country, postal code, parcel weight, package dimensions, order value, carrier service and other operational factors.

4. Delivery estimates

Estimated delivery time depends on the selected shipping method, destination, carrier network, customs processing and local delivery conditions.

5. Tracking information

When tracking is available, tracking information will normally be provided after the parcel has been dispatched.

A tracking number may not display movement immediately. It can take time after carrier collection for the first scan to appear in the carrier's tracking system.

6. Multiple packages

In some circumstances, an order may be shipped in more than one parcel. This can happen because of inventory location, parcel size, product type or other fulfillment requirements.

When multiple shipments are used, separate tracking information may be provided for each parcel.

7. Shipping address accuracy

Customers are responsible for checking that the shipping information entered during checkout is complete and accurate.

Please review:

• Recipient name.
• Street address.
• Apartment, suite or unit number.
• City.
• State, province or region.
• Postal or ZIP code.
• Country.
• Telephone number where required.

8. Address changes after ordering

If you notice an address error after placing an order, contact us immediately.

We will try to update the address if the order has not yet entered fulfillment, but an address change cannot be guaranteed once the parcel has been prepared or transferred to the carrier.

9. International shipping

International shipments can involve additional transit time because parcels may move through export processing, international transport, destination customs and local carrier networks.

10. Customs duties and import charges

Depending on the destination, an international order may be subject to customs duties, import taxes, brokerage charges, handling fees or other government or carrier charges.

Unless such charges are expressly collected during checkout, they may be payable by the recipient according to local rules.

11. Customs delays

Customs authorities may inspect shipments or request additional information. Such processing is controlled by the relevant authorities and can extend delivery time.

12. Refused shipments

If a recipient refuses delivery or refuses to pay applicable destination charges, the parcel may be returned to the sender, held, abandoned or otherwise processed according to carrier and customs rules.

Any refund or reshipment will depend on the circumstances, return condition and costs incurred, subject to applicable law.

13. Failed delivery

Delivery can fail if the address is incorrect or incomplete, the recipient cannot be reached, required access is unavailable or a collection deadline is missed.

If a parcel is returned because of customer-provided address information or an uncollected shipment, additional shipping costs may apply before reshipment where legally permitted.

14. Tracking says delivered but I cannot find the parcel

If carrier tracking shows the parcel as delivered but you cannot locate it, first check:

• Around the delivery entrance or secure delivery area.
• With household members.
• With reception, security or building management.
• With nearby neighbors where appropriate.
• The carrier's delivery photo or delivery notes if available.

If the parcel still cannot be located, contact the carrier where appropriate and notify HaoShang with your order number.

15. Delayed parcels

Shipping delays can occur because of severe weather, carrier disruption, customs processing, peak seasons, labor interruptions, transportation problems or other circumstances outside our reasonable control.

A period without a new tracking scan does not necessarily mean the parcel has been lost.

16. Potentially lost parcels

If tracking has not updated for an unusually long period or the carrier indicates that the parcel may be lost, contact us with your order number.

We may need to review the carrier records or request an investigation before determining an appropriate resolution.

17. Shipping damage

If a package arrives damaged, please keep the shipping packaging and product while the case is reviewed.

Contact us with:

• Your order number.
• Photos of the outer package.
• Photos of the shipping label where relevant.
• Photos showing the product damage.

18. Events outside reasonable control

Delivery can be affected by events such as natural disasters, severe weather, customs restrictions, transportation interruption, public emergencies or other conditions that cannot reasonably be controlled by the store.

19. Contact us about shipping

For shipping questions, contact:

Email: 370013081@qq.com
Telephone: +86 130 4579 7933

Please include your order number when contacting us about an existing shipment.