Return & Refund Policy

1. Return request period

For eligible non-customized products, please contact HaoShang within 14 days after delivery if you wish to request a return.

A return request does not mean that a product should immediately be sent back. Please wait for the return request to be reviewed and for return instructions to be provided.

2. General return eligibility

For a normal change-of-mind or size-related return, the item should generally remain:

• Unworn.
• Unwashed.
• Unused except for reasonable inspection or fitting.
• In clean and resalable condition.
• With original tags attached where applicable.
• With original accessories included where applicable.
• Free from stains, makeup marks, odors or pet hair.
• Free from customer-caused damage or alterations.

3. Products that may not qualify for change-of-mind returns

Subject to applicable law, the following may not be eligible for ordinary change-of-mind returns:

• Customized products.
• Personalized products.
• Products altered according to customer instructions.
• Products that have been worn beyond reasonable fitting.
• Washed products.
• Products damaged by incorrect use or care.
• Products missing essential parts or accessories.
• Final-sale items where clearly disclosed and legally permitted.

4. Customized products

Customized, personalized or made-to-order products are generally not eligible for change-of-mind returns once production has started.

This restriction does not remove applicable rights where a customized item is defective, damaged or materially different from the customization that was approved.

5. How to request a return

6. Return authorization

Returns should be approved before shipment so that the correct item, order and return destination can be identified.

A parcel sent without authorization or to an incorrect address can create delays and may make it difficult to identify the return.

7. Return packaging

Please package returned products securely to reduce the risk of damage in transit.

If appropriate, keep proof of shipment and any return tracking number until the return has been completed.

8. Return shipping costs

For ordinary change-of-mind, preference or size-related returns, the customer is generally responsible for return shipping costs unless HaoShang expressly agrees otherwise.

Where HaoShang confirms that the product was materially defective, incorrect or damaged before delivery, return-shipping responsibility may be handled differently according to the approved resolution and applicable law.

9. Inspection of returned products

Returned items may be inspected after arrival.

The inspection may verify:

• The item matches the authorized return.
• The product condition.
• Whether the item has been worn or washed.
• Whether tags or accessories are present.
• Whether damage occurred after delivery.

10. Refund approval

If the return is approved after inspection, the applicable refund will generally be submitted through the original payment method.

11. Refund processing time

After HaoShang submits a refund, additional processing time may be required by the customer's bank, card issuer or payment provider before the funds appear in the account.

This financial-institution processing time is outside our direct control.

12. Original shipping charges

For an ordinary change-of-mind return, original shipping charges may not be refundable unless required by applicable law or otherwise agreed by HaoShang.

13. Partial refunds

Where legally permitted, a partial refund may be considered if an accepted returned item has experienced a reduction in value because of handling, damage, missing components or other circumstances beyond what is reasonably necessary to inspect the product.

14. Wrong product received

If the product you receive does not match the product ordered, contact us promptly.

Please provide:

• Your order number.
• A photograph of the product received.
• A photograph of the product label where relevant.
• A short explanation of the discrepancy.

15. Damaged product

If an item appears damaged on arrival, keep the item and packaging while the issue is reviewed.

Photographs of the parcel, packaging and damaged area can help us distinguish shipping damage from another type of product issue.

16. Defective product

If you believe a product contains a manufacturing or workmanship defect, contact us with your order details and clear photographs.

Depending on the circumstances, the issue may be handled under this policy, the Warranty page or applicable consumer rights.

17. Order cancellation

If you need to cancel an order, contact us as quickly as possible.

We may be able to cancel an order before processing starts, but cancellation cannot be guaranteed after:

• Fulfillment has begun.
• The shipping label has been created.
• The parcel has been transferred to a carrier.
• Customized-product production has started.

18. Exchanges

Where direct exchanges are not operationally available, a customer may need to return an eligible product and place a new order for the preferred size, color or item.

Contact us before returning anything if you are seeking an exchange.

19. Consumer rights

Nothing in this store policy is intended to remove rights or remedies that cannot legally be excluded under applicable consumer-protection law.

20. Return & Refund contact

Email: 370013081@qq.com
Telephone: +86 130 4579 7933

For existing orders, please include the order number when contacting us.