Personalization & Custom Orders

Customization Policy

This policy applies when a HaoShang product specifically offers personalization, custom printing, embroidery, customer-supplied artwork, custom text, custom sizing or another made-to-order option.

1. Customization Is Not Available for Every Product

A product is customizable only when the product page, product options or a written HaoShang communication clearly indicates that customization is available.

Customers should not assume that every HaoShang product can be altered or personalized.

2. Customization Process

01

Select

Choose a product that specifically supports customization.

02

Submit

Provide text, size, artwork or other customization details.

03

Review

Review any confirmation or design proof where one is provided.

04

Production

Production begins after required customization details are confirmed.

3. Customer Responsibility for Submitted Details

Customers are responsible for reviewing customization instructions before submitting or approving them.

This includes:

  • Names.
  • Spelling.
  • Dates.
  • Numbers.
  • Colors.
  • Artwork.
  • Logos.
  • Image files.
  • Size selections.
  • Placement instructions.

4. Spelling and Text

Customized text will normally be produced according to the information submitted or approved by the customer.

Customers should carefully check spelling, capitalization, punctuation and numbers before approval.

5. Artwork and Image Quality

Customer-supplied artwork should be suitable for the requested production method.

Low-resolution, blurred or compressed artwork may produce a lower-quality result.

Where necessary, HaoShang may request a higher-quality file or clarification before production.

6. Intellectual Property

By providing artwork, logos, names, photographs or other content, the customer confirms that they have the necessary permission or legal right to use that content for the requested product.

Customers should not submit material that unlawfully infringes:

  • Copyright.
  • Trademark rights.
  • Privacy rights.
  • Publicity rights.
  • Other intellectual-property rights.

7. Content We May Decline

HaoShang may decline a customization request where the submitted material cannot reasonably or lawfully be produced.

For example, we may request changes where a file cannot be used technically or where rights-related concerns are identified.

8. Design Proofs

For some customization services, a design proof or confirmation may be provided before production.

Where a proof is provided, customers should carefully review:

  • Text.
  • Spelling.
  • Layout.
  • Approximate placement.
  • Selected color.
  • Selected size.

9. Approval

Once a customer approves a customization proof or confirms custom details, HaoShang may begin production based on that approval.

After production begins, corrections, changes or cancellation may no longer be possible.

10. Color Differences

Colors displayed on a digital screen can differ somewhat from printed, embroidered or manufactured colors.

Differences may arise from screen calibration, fabric color, printing method, thread color or production conditions.

11. Placement Variation

Customization performed on physical garments may involve small differences in positioning between individual units.

Minor placement variation that is normal for the applicable production process does not automatically constitute a defect.

12. Production Time

Customized products typically require additional time beyond ordinary in-stock order processing.

Production time may depend on:

  • Design complexity.
  • Artwork readiness.
  • Quantity.
  • Material availability.
  • Production method.
  • Customer approval timing.

13. Shipping Time Is Separate

Production time and shipping transit time are separate.

Shipping begins after customization has been completed and the order is handed to the carrier.

14. Changes After Submission

If you discover an error after placing a custom order, contact HaoShang immediately.

We may be able to make a correction before production begins, but changes cannot be guaranteed.

15. Cancellation

A custom order may be cancellable before production or material preparation begins.

After production starts, cancellation may no longer be possible or costs already incurred may be non-refundable where legally permitted.

16. Change-of-Mind Returns

Customized or personalized products are generally not eligible for ordinary change-of-mind returns once production has started.

This is because the item was produced according to customer-specific instructions.

17. Defective Customized Products

Customization restrictions do not eliminate rights relating to:

  • Material manufacturing defects.
  • Shipping damage.
  • Incorrect products.
  • Customization materially different from the approved details.

18. Reporting a Customization Error

If you believe a customized item materially differs from what you approved, contact HaoShang and provide:

  • Order number.
  • Original customization instructions.
  • Approved proof where applicable.
  • Clear photographs of the received product.

19. Large or Multiple-Unit Custom Orders

For orders involving multiple customized items, reasonable production variations can occur between units.

Where exact uniformity is particularly important, customers should clarify critical requirements before production.

20. Contact for Customization Questions

Before ordering a customized product, contact us if any important requirement is unclear.

Email: 370013081@qq.com
Telephone: +86 130 4579 7933